Read below to update sound preferences for your macOS system and other related software.

In this article, well show you how to resolve audio interface issues on your Mac.

Windows PC users can read more in our Resolving Audio Interface Issues on Windows 10.

Whether you have no sound, the USB ports are not working, or your output device isnt showing up, following this guide will get you back in business.

To make sure an audio device is connecting correctly, check the compatibility and drivers, sleep settings, connections, and then restart your Mac.

If your interface isnt compatible, you may need to upgradedowngrade your operating system or use an interface that is compatible.

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If you are setting up your audio interface for the first time, make sure to first install the latest compatible driver software available from the manufacturer.

You can find your interfaces available downloads on the manufacturers product page or our driver index.

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Learn more about.zip files on our How to Zip and Unzip Files page.

When this happens, the operating system unmounts audio and MIDI drivers.

Its sort of like the OS kicks everyone out before it puts the drive(s) to bed.

Unfortunately, when it wakes up, the drivers are gone, and you have to restart your Mac to reconnect them.

Thats why we recommend disabling the features below in System Preferences Energy Saver.

Read more about managing your Energy Saver settings in Apples support article.

Uncheck Put hard disks to sleep when possible and check Prevent computer from sleeping automatically when the display is off.

Audio interfaces prefer to be connected directly to your computer.

Although hubs are a convenient way to connect multiple devices to the same USB port, they may prevent your interface from properly communicating with your computer this is especially true with passive hubs.

If your external devices draw more power than your hub can provide, you may experience loss of performance and connection with your interface.

Make sure to connect your audio interface directly to your computer, especially when troubleshooting.

For best results, use a hub with its own power supply adapter (not powered from your computer).

This includes your audio interface, hard drives, MIDI controllers, etc.

Bookmark this page in your web browser so you can access it after the restart.

When your computer is ready to go, check that your audio interface is detected and available within your sound preferences by following the steps in the next section.

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